Customer Services and Customer Relations Management (CRM) Platforms
This is a call center supported customer support handling service for organizations that have sizeable external publics like the government and local authorities, pension schemes, educational institutions and utility companies. The call center operates on multiple platforms:
- Short Message Service (SMS) text messages
- Interactive Voice Response (IVR) Calls on 0900XXXXXX for premium charged services or 0800XXXXXX numbers for toll free services
- Unstructured Subscriber Supplementary Data (USSD)
These platforms can be offered in either of the following two ways:
- For institutions that already have call/ contact center set ups can have communication (messages and voice calls) routed to their call/ contact centers
- Institutions that are not contact center ready can outsource automated customer support services to Jibu-Tel
Text and Voice Alert Broadcasts
An outbound notification service supported by an Interactive Notifications Platform (Jibu-TelCast) The system is capable of handling scheduled and emergency notifications to mass audiences though:
- Text Broadcasts: This is a Short Message Service (SMS) broadcasts for top line notifications.
- Voice Broadcasts: This is a broadcast tool used for notifications that are too large to be contained in text messages. Voice content is stored in voicemail boxes and the intended recipients are alerted by SMS of the pending messages or on Interactive Voice Response playback.
Technology Based Business Process Outsourcing (BPO)
This is an extension of the front office management services that Jibu-Tel offers through the outsourced call center services through automated customer support platform already developed and supported by Jibu-Tel.